Refund Policy

1. Scope

This Refund Policy applies to one-time credit packs and charges for monthly or annual Imgent subscriptions. It forms part of our Terms of Service. It does not limit any mandatory refund or cancellation right provided by applicable consumer law.

2. Digital Delivery

Credits are digital services delivered to your Imgent account after the payment provider confirms the transaction. By using purchased credits, you request immediate performance of the digital service and acknowledge that consumed credits cannot be returned.

3. Refund Requests Within 7 Days

You may submit a refund request within 7 calendar days after a one-time purchase, initial subscription charge, or renewal charge. The refundable amount is limited to the unused paid portion attributable to that order.

The refund is calculated from our order and credit ledger records:

Refund amount = amount actually paid × eligible unused purchased credits from the order ÷ purchased credits granted by the order

Consumed credits are deducted from the eligible balance. Free, bonus, promotional, referral, or replacement credits have no cash value and are excluded from the calculation. A request may be refused or adjusted where credits were obtained or used through fraud, abuse, a duplicate refund, a reversed payment, or a violation of our Terms.

4. Failed Generations

A failed or unfinished generation is normally handled automatically by releasing the reserved credits or returning the uncharged portion. This credit return is not a cash refund. If the automated return does not appear, contact support with the task and order details so we can investigate.

5. Subscription Cancellation

Canceling a subscription stops future renewal but does not automatically refund the current billing period. Monthly subscription credits expire at the end of the monthly period, and annual subscription credits expire at the end of the annual period. A refund request for an eligible unused paid portion remains subject to the 7-day window and calculation in Section 3.

6. Permanent Service Closure

Purchased one-time credits remain valid without a scheduled expiration date while Imgent continues normal operation.

If Imgent permanently closes because of force majeure or another event beyond our reasonable control, users may apply for a refund of eligible unused paid credits, including unexpired paid subscription credits. The proportional calculation in Section 3 applies. We will use the account ledger and order records to determine the paid credits that remain unused; free and promotional credits are excluded.

Where reasonably possible, we will publish a closure notice and a request deadline of at least 90 days. If the force majeure event prevents timely notice or access, we will provide a reasonable alternative process when practicable. A temporary outage, maintenance period, model-provider interruption, or removal of a single feature does not by itself constitute permanent closure.

7. How to Request a Refund

Submit a request through the support channel available on the Imgent website or in your account. Include:

• The account email or account identifier.
• The relevant order or payment identifier.
• The purchase date and package.
• The reason for the request.

Do not send a password, full card number, card security code, or API key. We may ask for additional non-sensitive information to verify account ownership and prevent fraud.

8. Review and Payment Timing

We normally review a complete request within 5 business days. Approved refunds are sent to the original payment method through Stripe, PayPal, Creem, or the provider that processed the order. Provider and bank processing may require an additional 5–10 business days or longer in some regions.

Refunds are issued in the original transaction currency when supported. Exchange-rate movements, bank conversion fees, taxes, or provider rules may affect the final amount displayed by your bank or wallet.

9. Chargebacks and Duplicate Recovery

Please contact us before filing a chargeback so we can review the transaction. If a chargeback, payment reversal, or provider dispute has already returned funds, we will not issue a duplicate refund. We may suspend the related credits while a payment dispute is pending.

10. Contact

For a refund request or billing question, use the support channel available on the Imgent website or in your account.